Privacy Policy

Last Updated: July 24, 2026

1. Introduction

At DoverPC (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our remote PC optimization and local in-home support services. We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Data Collection

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, or when you contact us. The personal information we collect may include:

• Contact Information: Name, email address, phone number, and physical address (for local services).
• Technical Information: IP address, operating system details, hardware specifications, and diagnostic logs necessary to perform our services.
• Payment Information: Billing address and payment details (processed securely through our third-party payment processors).

3. How Data is Used

We use the information we collect or receive for the following purposes:

• Service Delivery: To provide, operate, and maintain our remote and local PC repair services.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
• Communications: To send you service updates, appointment confirmations, and administrative information.
• Billing: To process payments and manage your account.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes using encrypted connections for remote support sessions and secure storage for customer records. However, please note that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

5. User Rights

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw your consent to our processing of your information (subject to legal or contractual restrictions).
• Request deletion of your personal information, where applicable.

6. Retention Policy

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

7. Third-Party Services

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, and customer service. We do not sell your personal information to third parties.

8. Cookies and Tracking

We may use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Contact Information

If you have questions or comments about this policy, or wish to exercise your privacy rights, you may contact us at: